Return Policy & Warranty Information
Change of mind – 90 day return policy
If you change your mind about your purchase from Teddingtons, we will provide a refund if you return the item by post within 90 days of receipt. Refunds will be credited to your original method of payment.
Change-of-mind returns must be unused, unopened and in all original undamaged packaging.
To return an item please send us an email here or by replying to your order confirmation email. We will then email you a return shipping label. Then simply take the product to any Australia Post outlet (no payment will be required at the post office).
For items with a chargeable weight over 0.5kg there is a $20 return postage charge. For items under 0.5kg there is a $9 return postage charge.
Once we receive the returned item, we will refund the amount you paid for the product less the return postage charge.
Unless you are exchanging for an item of equal or greater value, we also reserve the right to deduct any payment processing fees incurred.
Broken or missing items
In the unexpected event you receive an item which has been broken in the post, please contact us and we will arrange a free return of the item and send a replacement.
We may ask for further details to assist us in investigating the cause of the damage. Missing items, or items damaged in transit must be reported to us within 2 business days of receipt.
Teddingtons guarantees to repair, replace, or refund any of our products which are not as described, not fit for purpose, not of acceptable quality, or suffer a major failure within the length of time for which it is reasonable for the product to be used.
This guarantee only applies if you:
- have taken reasonable care of the product
- use the product in normal domestic household conditions
- use the product in accordance with the care and use instructions provided
This guarantee does NOT cover:
- normal wear and tear, or misuse of the product
- accidental damage after the goods have been received
- commercial or non-household use
If you wish to make a claim, please send us an email here or by replying to your order confirmation email.
If we replace your product, it will be replaced with a similar product, or one of equivalent value if the product is no longer available. Replacement with the same colour product cannot be guaranteed.
Most of our products also have a manufacturer warranty.
The length of the manufacturer warranty will be indicated on the product description page on our website.