Return Policy & Warranty Information
Change of mind – 90 day return policy
If you choose incorrectly or change your mind about your purchase from Teddingtons, you may return the item by post within 90 days of the order date.
Returns due to change-of-mind/incorrect choice are at our discretion and must be unused, unopened and in all original undamaged manufacturer packaging.
To request a return simply reply to your order confirmation email and let us know the reason. We will then email you the return instructions and return address.
Please note that return postage due to change-of-mind/incorrect choice is at the customer's cost and risk.
Once we receive the returned item we will refund the amount you paid for the product, or you may exchange for another item. Refunds will be credited to your original method of payment.
Unless you are exchanging for an item of equal or greater value, we also reserve the right to deduct any payment processing fees incurred (e.g. Credit Card, PayPal, or Afterpay Fees).
In the event your package is "returned to sender" by the carrier (e.g. you provided an incorrect address, or you refused delivery, or you did not collect the package from the post office) a "return to sender" fee of $18.95 will apply to cover the cost of the return service.
Broken or missing items
In the unexpected event you receive an item which is damaged, please contact us and we will arrange a free return and send a replacement.
We may ask for further details (including photos) to assist in investigating the cause of the damage.
Missing or damaged items must be reported to us before the first use and within 24 hours of receipt.
Manufacturer warranty
We are authorised Australian dealers of all the brands we carry, and most products come with a manufacturer warranty.
The length of any manufacturer warranty will be indicated on the product description page on our website.
If you wish to make a claim, please send us an email here or by replying to your order confirmation email.
Our guarantee
In addition to any manufacturer warranty, Teddingtons guarantees to repair, replace, or refund any of our products which are not as described, not fit for purpose, not of acceptable quality, or suffer a major failure within the length of time for which it is reasonable for the product to be used.
This guarantee only applies if you:
- have taken reasonable care of the product
- use the product in normal domestic household conditions
- use the product in accordance with the care and use instructions provided
This guarantee does NOT cover:
- normal wear and tear, or misuse of the product
- accidental damage after the goods have been received
- commercial or non-household use
If you wish to make a claim, please send us an email here or by replying to your order confirmation email.
