Privacy Policy

Your privacy is paramount at Teddingtons

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Teddingtons is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Teddingtons is committed to complying with all applicable Australian Privacy Laws. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:

• To deliver products or services to you
• To complete other transactions with you or on your behalf
• To better understand your requirements and preferences
• Improve our service
• Provide offers that are of greater interest or benefit to you

How we collect this information

We collect information in a number of ways:

• When you order products or services, particularly when those products are delivered
• When you register an account with our website
• When you create a wishlist of products on our website
• When you return goods to us for repair, refund or exchange
• When you rate or review a product on our website
• When you subscribe to our newsletter or other marketing communications

What we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

• Name
• Address
• Delivery address
• Billing address
• Phone number
• Email address
• Transaction information

When placing an order your payment details are transmitted securely to our payment gateways.

We do not capture or save your credit card information on our systems.

Who we may share your information with

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as Australia Post, courier companies, and third party fulfilment contractors. In the case of warranty claims we may need to disclose your details to the manufacturer or wholesaler to facilitate a repair or replacement. We may also disclose personal information to government authorities as required by law.

In these circumstances, Teddingtons will ensure that these third parties undertake to protect your privacy.

Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website, for example linking visitors to their shopping carts. We do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server's IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Rate and review

If you provide a review or rating on the Teddingtons website, or on other public platforms (such as social media, review websites, eBay etc.) or by email, we reserve the right to publish part or all of your review or rating together with your town/suburb and first name, initials or username given with your review.

Links to other sites

This website contains links to other sites that are not owned or controlled by Teddingtons. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Direct marketing

If you receive marketing offers from Teddingtons and do not wish to receive them in the future, please contact our customer service team here.

Alternatively, you can log into your account to change your communication and subscription preferences.

Changes to this privacy policy

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Access

If you wish to obtain a copy of our privacy policy, or would like to access or update your personal information, write to our customer service team at

Teddingtons Australia
Level 11
66 Clarence Street
Sydney NSW 2000

or email us here.

Alternatively you can log into your account to access or update your personal information, including your communication and subscription preferences.